Q1. Jaguar star rating system - what is it all about?
Ans.: We were the first to classify our scissors from entry level to top of the range using our Star rating system. Each pair of scissors in the Jaguar range is classified from Prestyle to 5 star, enabling you to identify at a glance the scissors you are looking for.
Q2. Jaguar TC - what are the benefits
Ans.: Jaguar TC is our unique and innovative wellness treatment delivered by a pair of scissors. By cutting the hair hot you cauterise the hair shaft and both protect it from environmental damage and keep in all the natural health, making hair shinier, healthier and more manageable. For more information contact us for our leaflet.
Q3. Ozone dryers - what's so special?
Ans.: The HairTec Ozone dryer does not just dry the hair, it performs a wellness treatment at the same time. Ozone is well known for its therapeutic properties and it is the ozone in the airflow that treats the hair as you dry. For more information contact us for our leaflet.
Q4. Scissors guarantee
Ans.: All our Rand Rocket Jaguar & Jay 2 scissors are guaranteed for life against a manufacturing fault and should one occur we will replace your scissors free of charge. Simply send them to us to verify. Otherwise we offer a fully guaranteed repair service for scissors that need some tlc!
Q5. Scissors servicing
Ans.: We offer a free of charge and guaranteed servicing and repair service for all our Jaguar / Jay 2 scissors. There is a charge of £15.00 per pair to cover postage/admin. Please send your scissors to our Head Office address (see 'Contact Us' page) and enclose payment; or 'phone us in advance to pay by credit card and then put your sissors in the post. It usually takes about 4 weeks (longer at Christmas and during the factory Summer shut down).
Q6. Servicing of TC - thermocut systems
Ans.: We offer a fully guaranteed repair service for all aspects of the Jaguar TC system. Please send your items to us with your contact details and when we receive them we will call you with the servicing cost.
Q7. Streaker Colourzone spatulas - how do I use them for best results?
Ans.: For a simple 5 part step by step see our site by clicking on the Streaker box on the right
Q8. Where can I buy Rand Rocket products?
Ans.: We supply all major hairdressing and beauty suppliers in the UK and Ireland, so please see your local stockist who should be able to help you. If you want to locate your nearest stockist you could use the search engine on the Stockists page.